Innovating Digital Connections

Crafting seamless experiences in Community, Social Media, and Customer Relations.

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Daud Asad (David Leo)

David Leo

My name is Daud Asad, socially known as David Leo. I am a dedicated and results-driven professional with over 5 years of experience in community management, virtual assistance, customer support, and project coordination across the Web3, tech, and startup sectors.

Throughout my career, I have worked with a range of forward-thinking companies to help build, manage, and grow engaged online communities, especially on platforms like Discord, Telegram, and Twitter (X).

I am proficient in CRM systems, customer relationship management, issue resolution, and live chat/email support, adept at handling customer inquiries with professionalism, empathy, and efficiency. My focus is always on improving processes and enhancing the overall customer and community experience.

Experience

Customer Relation Management

Discord International

Sep 2021 - Mar 2025

  • Led and enhanced engagement within Discord communities for leading Web3 brands including Thovt, Defactors, and Tulip.
  • Utilized expert communication and problem-solving skills to manage customer and client interactions, driving trust and strengthening brand presence on the platform.

Social Media Support Specialist

Twitter (X) | Europe

Jun 2021 - Sep 2024

  • Elevated brand presence on Twitter for Web3 projects by implementing strategic communication and customer-focused engagement.
  • Managed interactions with followers and clients to build a positive and active online community.

Customer Service Representative

Fleamint Singapore

Sep 2023 - Jul 2024

  • Delivered exceptional customer support and relationship management, handling tickets and user queries.
  • Resolved issues and maintained strong communication across multiple platforms.
  • Successfully managed user and investor relations, contributing to customer satisfaction and retention.
  • Supported community initiatives by assisting in the growth and moderation of online communities.

Key CSR Tools

  • Can work with specific tools including Zendesk
  • Freshdesk
  • Salesforce Service Cloud
  • Intercom
  • HubSpot Service Hub for efficient ticket management and customer support.
Download Resume (CSR/CRM)

Community Manager

Thovt Dubai

Jun 2024 - Mar 2025

  • Managed Thovt end-to-end as a one-person operation and scaled its online communities across Discord (20K+ members), Twitter (15K+ followers), Telegram (10K+ members), and Zealy (over $250,000 campaign value).
  • Successfully handled all tasks under pressure, including community engagement, content creation, and campaign execution.
  • Led complete Zealy operations from task creation to review and performance tracking.
  • Applied strategic growth tactics and creative engagement methods to drive meaningful interactions and foster strong user relationships.

Community Manager

Fleamint Singapore

Sep 2023 - Jul 2024

  • Initiated and managed nine projects at Fleamint, leading the setup and growth of dedicated Discord servers for each.
  • Built and developed communities while providing ongoing operational support.
  • Demonstrated exceptional management skills by effectively leading and mentoring collab managers, ambassadors, and moderators.
  • Focused on streamlining communication, enhancing cross-team communication, and ensuring the successful achievement of project goals.

Social Media Management

Various Platforms

Ongoing

  • Possess extensive experience and in-depth knowledge about well-known platforms, and can professionally manage them, including: Instagram, Facebook, Twitter (X), YouTube, and TikTok.
  • Successfully managed two YouTube channels, consistently generating good views even after two years, demonstrating long-term content strategy and audience retention.
  • Developed and executed social media strategies to enhance brand visibility and foster active online communities.
  • Coordinated with content creators and marketing teams to ensure consistent messaging and engagement.
Download Resume (Community Manager)

Skills

Customer Support & CRM

  • Ticket Management
  • User Query Resolution
  • Customer Support
  • Customer Relationship Management (CRM)
  • Investor & Client Relations
  • Live Chat/Email Support

Communication & Problem Solving

  • Communication Skills
  • Conflict Resolution
  • Technical Troubleshooting
  • Interpersonal Skills
  • Written Communication
  • Verbal Communication
  • Client Relations
  • Cross-Team Collaboration

Management & Marketing

  • Community Management
  • Social Media Manager
  • Community Marketing
  • Email Management
  • Brand Visibility & Customer Interaction

Project & Business Management

  • Project Planning & Execution
  • Client Relations
  • Project Management
  • Time Management
  • Prioritization
  • Team Collaboration
  • Data Collection & Feedback Analysis

Analytical & Reporting Skills

  • Data Analysis
  • Performance Tracking
  • Customer Feedback Analysis
  • Reporting & Documentation
  • KPI Monitoring

Certificates & Credentials

Customer Management

Great Learning

Feb 2024

Business Analysis & Process Management

Coursera

Dec 2023

Project Management

Great Learning

Jan 2024

Google Analytics Certification

Google

Dec 2023

Social Media Management

Great Learning

Feb 2024

What My Collaborators Say

"The impact on our community engagement was immediate and profound. Truly impressed by the strategic approach and dedication."

- A Valued Partner

"Exceptional problem-solving and a remarkable ability to foster positive relationships. An invaluable asset to any team."

- A Satisfied Client

"Consistently exceeded expectations in managing complex user inquiries. Their professionalism and efficiency are truly commendable."

- A Project Lead

"The growth and vibrancy of our online communities are a direct result of their expert management. A true leader in digital engagement."

- An Industry Peer

"David consistently goes above and beyond, providing insightful solutions and fostering an incredibly supportive community environment."

- Community Member

"His ability to streamline communication and resolve complex issues quickly made a significant difference in our project's success."

- Operations Manager

"A true professional who understands the nuances of digital communities. Our social media presence has never been stronger."

- Marketing Director

"David's proactive approach to client relations and his dedication to improving user experience are exemplary."

- Senior Advisor

Connect & Collaborate

Email: Daudkhan8537@gmail.com